Flyboarding Toronto Management Report (Open Letter)

 

Flyboarding Toronto Management Report.

 

Dear Flyboarding Toronto Management,

I am compelled to follow up on a distressing incident that occurred during our flyboarding activity at Lake Simcoe on Saturday, September 7th, 2024, booked for a group of 16 under the name Raheemat.

 

Summary of the Incident:

The session was characterized by a lack of proper safety protocols and inadequate emergency responses from the assigned FlyBoarding Toronto instructor. This included a failure to provide essential safety training and mismanagement of flyboarding equipment, leading to a near-fatal experience for my friend and I. Despite the severity of the situation, which I believe should have been promptly reported by your staff, we have not received any follow-up from your company, which is surprising and concerning.

Specific Concerns Include:

1. Inadequate Safety Training and Emergency Preparedness: No real-time demonstration or thorough training was provided, and the instructor was unable to manage the session safely for individuals with varied swimming abilities.
2. Negligence in Managing Equipment and Emergency Situations: The flyboarding equipment malfunctioned multiple times, and the instructor’s response to these emergencies was alarmingly insufficient.
3. Physical and Emotional Distress: I and my friend experienced significant distress, and the lack of support from the instructor further exacerbated a potentially fatal situation.

Given the gravity of the situation and the evident breach of duty of care expected from your company, I am requesting the following:

 

Key Issues and Requests (Flyboarding Toronto Management Report):

1. Lack of Professional Training and Certification: It was evident that the instructor was not adequately trained to handle emergencies or manage a group of our size. We urge your company to review and enhance your training programs and ensure all instructors are properly certified.
2. Safety Protocol Review: I request that your company conducts a thorough review of its safety protocols and equipment, to ensure that future participants are not subjected to the risks we faced.
3. Proactive Engagement: The lack of communication following such a critical incident is unacceptable. We expect a proactive approach from your side to address and rectify the situation.

 

Additionally, I wish to address the waiver that was signed prior to the activity. It is important to consider the following points regarding its application and legal standing:

1. Scope of Waiver: Generally, waivers are intended to protect service providers from liabilities arising from ordinary risks associated with an activity. However, they do not absolve a provider from acts of gross negligence or willful disregard for participant safety. Given the severity of the negligence we experienced — including inadequate safety training and improper handling of emergency situations — it is arguable that the conditions fall outside the protective scope of any such waiver.
2. Clarity and Enforcement of Waiver: The effectiveness of a waiver also depends on how clearly the risks are communicated and understood. In our case, the waiver was inadequately explained and seemed more focused on absolving your company from liability than ensuring participant understanding and safety. This raises questions about its enforceability.
3. Operational Oversight: It’s crucial to note that the waiver forms for myself, my friend, and another participants were not collected, and this oversight went unnoticed by your staff. This lapse not only questions the operational rigor of your procedures, but also suggests a casual approach to legal safeguards, potentially invalidating the waiver due to non-compliance with your own standards.

These concerns warrant a thorough review of the circumstances surrounding the incident and the supposed legal protections you might cite. We expect these points to be considered seriously in your response and in the resolution of our complaint.

 

Further Actions (Flyboarding Toronto Management Report):

If we do not see substantive progress towards resolution by Monday September 16th, 2024, please be advised that we will:

– Report the matter to relevant regulatory authorities, including the Ontario Ministry of Labour and Transport Canada.

– File a complaint with Consumer Protection Ontario – Consider legal action for negligence and breach of duty of care. This incident should serve as a critical prompt for your company to re-evaluate and improve your operational and safety standards. It is not only about addressing our situation, but also about preventing future occurrences.

I trust your company values customer safety and satisfaction, and I look forward to your prompt response to resolve this matter effectively. Please acknowledge receipt of this email and inform me of the steps you will take towards addressing our concerns.

 

Yours Sincerely.

 

 

Related Info:

FlyBoarding Toronto Instructor Review.

Flyboarding Toronto Experience at Lake Simcoe.

Flyboarding Adventure in Lake Simcoe.